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Employee Engagement Matters More than Ever

If you were to ask those who report to you, “What do you like best about working here?” would they answer in terms of growth, contribution and passion — or would they mostly mention perks? Or worse, would they use the old response, “Well, at least I have a job”?

Nothing wrong with being thankful for one’s job, especially in this economy. But as you can imagine, it’s not exactly enough to blast any of us out of bed in the morning, much less inspire growth and innovation.

What is this mindset costing you?

If too many members of your team fall into the at-least-I-have-a-job category — or if you do – it could be time for you to shake things up, in a good way. Here are three ways to get started:

1. Sharpen your vision. As Jim Rohn said, “Make sure the greatest pull on you is the pull of the future.” What better way to break free from the grip of fear, negativity or even complacency than by creating a compelling view of the future?
Let your goals come from the heart, not just the head. As John Kotter observed in A Sense of Urgency, Martin Luther King Jr. did not rouse the passions of a nation by standing up on Washington Mall and announcing, “I have a strategic plan.”

2. Give others a reason to buy in. Craig Valentine, who left a highly successful sales career to become a world-champion speaker, often says, “People buy into what they help create.” So if you can get your team to reflect on what achieving this goal or set of goals will mean for them, they will be much more excited to help drive the goal(s) through. Encourage each team member to come up with an image that captures this meaning on a personal level.

Some may prefer to rely on other sensory cues instead. For example, when I was training for the San Diego Rock ‘n’ Roll Half-Marathon, I created a playlist of my favorite music, to capture the thrill I imagined of crossing the finish line with energy to spare. Whatever works.

3. Celebrate success. Here’s an example: Rich Newman, a fellow alumnus of the University of San Diego, is the principal of an elementary school here in southern California. Two years ago, he vowed publicly that if schoolwide test scores rose to a certain level across the board, he would shave his head. The celebration (and head-shaving) not only attracted positive publicity, it added to the community’s joy over what they had achieved – which, not surprisingly, exceeded their own expectations.

If they can do it, why not you?

The lesson, of course, is not to shave your head, but to aim high with goals that matter, engage hearts as well as minds, help others find positive reasons to care, and to make winning fun. If you can do all of that, the what-do-you-like-best question will have its own built-in answer.

Effective Speaking: 2 Tips from Arianna Huffington

When you speak for a living and coach others on public speaking, as I do, I guess it’s natural to take notes on delivery as well as content.

Here are two tips you can use right away, which I picked up last week during Arianna Huffington’s keynote at the Internet Retailers Conference & Exhibition in San Diego:

1. Speak from the heart. When you’re passionate about your topic, your excitement can’t not come through. Ms. Huffington’s style was understated compared to that of others — but her convictions, whether you agreed with them or not, were naturally engaging.

2. Use stories to make your points. For example, Ms. Huffington shared how a major newspaper published a scathing review of the Huffington Post, the day it launched. Her message: “Don’t listen to the naysayers.”

Which brings up a third point: Within reason, share your struggles. When you entrust your audience with a part of your life that most people aren’t aware of, you create a more intimate bond. And it makes your audience that much happier for you when they hear of your successes.

Goal-Setting Newsflash: Fun Counts

My niece Maureen and I recently signed up to do the San Diego Rock ‘n’ Roll Half-Marathon — notice I did not say run! It’s a walker-friendly race, although we were going to train and everything, so we could at least jog.

Jogging is HARD!

My second time out, I twisted my ankle while trying to keep an eye on a suspicious-looking dude who was crossing the street in my direction. I didn’t fall, but I stumbled badly, limped for a half-a block (muttering over and over to myself, “You stop this race and I’ll kill ya”), and continued jogging. Later that night, I could barely, I mean barely walk. OW.

So that healed, and then a week later, the flu kicked in. Meanwhile, my niece is texting me asking how much she should be training to keep up with me. Which is hilarious, because she’s less than half my age and towers over me. So I said, look — forget the half-marathon. Let’s just get full body massages instead!

Switching to Plan B

So our new plan is simply to a) participate, b) not be one of the people who gets asked to hop into the truck because we’re not keeping up (they do that if you fall too far behind — how sad is that?), and c) have fun! That much, we can handle. And we still get the t-shirt.

Once we decided to ease up on our goal, our texts became lighter and funnier.

Me: btw, you realize this thing starts early, right? Its something crazy like 630 and u gotta be there an hour early. But think how buff we’ll be.

Maureen: Haha yeah, but one day won’t kill me. Just don’t expect the talkative bubbly niece that I usually am

Me: Ha! Just as long as you don’t expect me to be the cheerleaderish, sorority-mongering, cutesie Facebook-loving Aunt Gina you’re accustomed to. We work up to that

Maureen: It will be hard to recognize you but ill manage

Where Could Your Goals Use a Tune-Up?

Leave a comment below to let us know how your goals are working for you (or not working for you) so far this year. Tell us what you’ve found helpful, and where you could use a bit of a boost.

The Leadership Mistake That Drives Teams Crazy

Leaving too much decision-making in the hands of the group.

If you’ve spent enough time on teams, either in the workplace or as a volunteer, you’ve probably found yourself trapped in long conversations on topics such as …

* What should we call our upcoming event?
* When should we hold our next meeting?
* What color should we make the name badges?

It’s excruciating, isn’t it? My forehead tenses up just thinking about it.

Better: When it’s your turn to lead, match the amount of team involvement to the magnitude of the decision. Not everything requires several rounds of emails, or even one.

In matters where you do need consensus, remember it’s easier to get it if the decision isn’t left wide open. For example, if you ask 10 people, “When should we meet?” you’re likely to get 10 different answers. Better to throw out two dates that work, and go from there.

Common sense, of course, but not always commonly practiced.

The goal of leadership is to create more leaders, not simply more followers, yes? That’s probably why most leaders, even when playing a supporting role, crave decisiveness from those they’re being asked to follow.

Now it’s your turn: What leadership quirks leave you feeling most frustrating? Let us know by leaving a comment!

Better Sleep: There’s a Gadget for That

Long story short: Go buy a Sleeptracker and start using it to sleep better each night. You’ll feel better.

Tony Schwartz has a book called The Way We’re Working Isn’t Working, which my mom had read and recommended. So the last time I had a long flight, I bought a copy.

Right away, one chapter caught my attention. It was called “Sleep or Die.” (So what are you saying, Tony?)

The chapter begins, “If physical energy is the foundation of all dimensions of energy, sleep is the foundation of physical energy.”

If sleep is so foundational to everything else we do, why do most of us deprive ourselves? As Schwartz tells it, most of us no longer know what it’s like to go through life fully awake.

So when I read about a product called Sleeptracker, I decided it was worth the investment. Besides, it came with a money-back guarantee, so I figured I had nothing to lose.

Let me say right here this is not a paid endorsement. It’s true, Sleeptracker has an affiliate program, but I’m not part of it. If that changes, I won’t hesitate to update this post.

How It Works

Sleeptracker looks like your average sports watch. You wear it at night, tell it what time you want to wake up, and give it a window of, say, 30 minutes.

That means if you set the alarm for 6 a.m., it will go off sometime from 5:30 to 6. It looks for those times in your sleep cycle when you’re closest to being fully awake — and wakes you then.

You can set it to wake you with a vibrating alarm, ringing alarm, or both. I set mine to vibrating mode, and use my clock-radio alarm as a backup.

Some models also come with a software component that lets you monitor your sleep over time, and see trends that might affect your ability to sleep well.

The Payoff(s)

For me, the biggest benefits have been a) much more awareness and accountability around when I go to bed (and how much sleep I need — consistently), b) waking up more naturally and c) starting my day with peace and quiet, instead of those silly ads for Ovation Cell Therapy, for example.

Who doesn’t want a better night’s sleep? If you’re serious about top performance, both for yourself and for your team, you may find as I have it starts with a good night’s rest.